+254 720 251 354

Sim Card Replacement/Swap

Sim card replacement/swap is the process of transferring all the details to your old phone number including airtime, data bundles and Mpesa balance to a brand-new sim card.

Who is eligible for a Safaricom Sim Swap?

  • Prepay Safaricom users that have lost their sim card.
  • Prepaid subscribers with a damaged sim card.
  • Prepaid customers that would like to upgrade their sim cards to enjoy new Safaricom services such as 4G networks.

Please note that Safaricom postpay customers wishing to perform a sim swap have to write a formal letter addressed to Safaricom Retail Centre, or they can send it via email to advantage@safaricom.co.ke.

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